Helix
Kshitiz Parashar has a diverse work experience in the field of engineering and technology. Kshitiz is currently working as a Founding NLP Engineer at Helix, where they are involved in decentralizing customer support for Web3 protocols. Prior to this, they worked as a Machine Learning Engineer at Something New, where they focused on enhancing human-machine conversations on e-commerce stores. Kshitiz also served as a Technical Advisor at Pibit.ai, where they provided guidance on cloud architecture and contributed to the startup's success. Earlier in their career, they worked as a Software Engineer at HSBC and a Data Engineer at the same company. Kshitiz has also worked on the Smart Traffic Lights Project as an Engineer. Kshitiz began their career as a Software Engineer at imimobile, where they delivered a web development project and created sales visualization tools. Overall, Kshitiz Parashar has a strong background in engineering and technology, with expertise in machine learning, natural language processing, cloud architecture, and software development.
Kshitiz Parashar pursued a Master's of Science degree in Business Analytics from the University of California, Davis, from 2021 to 2022. Prior to this, they completed a Bachelor's of Engineering degree in Electronics and Instrumentation from Birla Institute of Technology and Science, Pilani, from 2014 to 2018.
Helix
Accurate AI Support You Can Trust : Scale customer support with best-in-class AI solution and human expertise. Accurate answers and seamless integration with a variety of tools for a unified, cross-platform user experience.Helix offers a top-notch support solution for Discord, Telegram, and Twitter communities.Advanced AI: Learns fromdocuments, wikis, and chats for accurate responses; compatible with Discord and websites.Community Engagement: Incentivizes experts to address support tickets, enhancing engagement and efficiency.Unified Ticketing: Centralizes support ticket management across Discord, Telegram, websites & Emails.