Helix
Mason Wiley has a diverse work experience starting as an Office Assistant at Siskiyou Legal Document Services from 2007 to 2010. Following that, they worked as a Computer Repair Technician for himself from 2009 to 2014. In 2014, they became a Webmaster at Ride Publishing, maintaining and updating multiple websites. In 2015, Mason joined Work Truck Solutions as a Software Developer, where they primarily wrote scripts and utilities in Ruby for automating tasks and extracting data. At JustDate.com, they held multiple roles, including Chief Technology Officer from 2016 to 2020 and Software Developer from 2015 to 2020, where they worked on developing their mobile app Cupid.ly. Currently, Mason is a Software Engineer at Helix - Community-powered support, starting in 2023.
Mason Wiley pursued their Bachelor of Science (BS) degree in Computer Science from California State University, Chico, completing their studies between 2011 and 2016.
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Helix
Accurate AI Support You Can Trust : Scale customer support with best-in-class AI solution and human expertise. Accurate answers and seamless integration with a variety of tools for a unified, cross-platform user experience.Helix offers a top-notch support solution for Discord, Telegram, and Twitter communities.Advanced AI: Learns fromdocuments, wikis, and chats for accurate responses; compatible with Discord and websites.Community Engagement: Incentivizes experts to address support tickets, enhancing engagement and efficiency.Unified Ticketing: Centralizes support ticket management across Discord, Telegram, websites & Emails.