Brendan H.

Brendan H. has an extensive work experience spanning a variety of roles and industries.

In 2023, they served as the VP, Customer Experience at Hello Cake. Prior to that, starting in 2021, Brendan worked as a Customer Support Advisor, where they implemented best practices and trained teams to become Zendesk Administrators.

From 2017 to 2021, Brendan was the Director of Member Success at Watch Gang, where they scaled the team, collaborated with engineering to improve customer-facing and internal dashboards, and created targeted customer campaigns.

At SnackNation from 2016 to 2017, Brendan also held the position of Director of Member Success, where they managed a team, implemented retention/upsell processes, and developed an employee recognition program.

Earlier in their career, Brendan worked at Groupon in multiple roles between 2010 and 2016. Brendan served as a Customer Support Manager, Lead Customer Support Manager for Snap by Groupon, International Customer Support Assistant Manager, Customer Support Assistant Manager (Team Coach), and Customer Support Temporary Hire Manager. In these positions, Brendan managed teams, developed training curriculum and policies, and served as an escalation point for service queries.

Before that, Brendan gained experience as a Temporary Administrative Assistant at MACK & ASSOCIATES LTD and as an Administrative Assistant & Assistant Project Manager at CECO INC.

Brendan's first job was as a Customer Service Representative at Fifth Third Bank in 2004, where they handled cash transactions, balanced cash drawers, and processed deposits.

Overall, Brendan H. has a strong background in customer support, member success, team management, and implementing processes and systems to improve customer experience.

Brendan H. has a Bachelor of Arts degree in Communication from Bradley University. In addition to their degree, they have obtained several certifications from Zendesk, including Agent Workspace, Explore/Analytics, Foundational Support, Guide/Self-Service, Messaging, and Talk/Voice. These certifications were all obtained in October 2021.