Business Development Representative Lead

Business Development Representative Team Lead

Permanent employee, Full-time · Berlin

THE IMPACT YOU WILL MAKE

As the BDR Team Lead, you will be at the forefront of our growth strategy, managing and coaching a team of Business Development Representatives to excel in lead generation and pipeline development. You’ll play a pivotal role in defining strategies, optimizing processes, and fostering a high-performance culture within the team. This position is perfect for someone who thrives in a fast-paced environment and is passionate about empowering their team to achieve outstanding results.

THIS IS WHAT YOU WILL BE DOING

Team Leadership & Development

• Lead, mentor, and motivate a team of BDRs to meet and exceed lead generation and pipeline targets.
• Provide regular coaching, feedback, and training to enhance skills and performance.
• Foster a collaborative, goal-oriented, and energetic team culture.

Strategy & Execution

• Develop and implement effective lead generation strategies aligned with business objectives.
• Monitor and analyze team performance metrics, providing actionable insights for continuous improvement.
• Collaborate with Marketing and Sales teams to ensure alignment on messaging, target audiences, and conversion goals.

Process Optimization

• Refine prospecting workflows, outreach strategies, and tools to maximize efficiency and effectiveness.
• Establish and document best practices for the team, ensuring scalability as we grow.
• Utilize our tech stack to track team activities and measure success.

Collaboration & Reporting

• Act as the bridge between the BDR team and senior sales leadership, reporting on key metrics and progress.
• Provide insights into market trends, customer needs, and competitive intelligence to inform broader business strategies.
• Represent the team in cross-departmental meetings and initiatives.

YOU’LL FIT GREAT WITH THESE SKILLS AND VALUES

Experience & Skills

• Proven track record with at least 2 years of experience as a BDR or preferably, BDR team lead experience
• Deep understanding of B2B SaaS sales processes and lead generation strategies, especially from an Outbound perspective
• Excellent understanding for best practices on different channels (cold calling, cold messaging, etc.)

Leadership & Communication

• First leadership experiences but most importantly the relevant drive and joy for developing people
• Strong interpersonal and communication abilities, with a talent for building relationships both internally and externally.
• Business-proficient English as well as German language skills

Technical Proficiency

• Experience with CRM and sales enablement tools (HubSpot, Outreach, Cognism).
• Analytical mindset with the ability to interpret data and translate it into actionable strategies.
• Ability and drive to automate and simplify

Personal Attributes

• A passion for innovation, growth, and helping businesses succeed.
• Resilient, adaptable, and able to thrive in a dynamic, fast-paced environment.
• Goal-oriented and highly driven to achieve and exceed targets.

THINGS WE OFFER

• Working on challenging and impactful projects at the forefront of one of the most innovative industries in Europe
• Collaborating with some of the leading experts in Conversational Commerce and disrupting a fast-growing industry
• Joining forces with a unique community of Tech, Product, Sales, Success, and Marketing experts committed to building the best product in Conversational Commerce
• Having high visibility and impact across the business with the option to own and drive new initiatives
• Celebrating our major and micro-wins as well as getting to know each other better at regular team-building events
• Sharing VSOP (virtual stock options) in the ownership and success of charles
• Working in a vibrant office in the heart of Berlin overlooking the Wall memorial
• Earning a competitive compensation package

What else we offer?

• Urban Sports Club membership
• A weekly personal trainer
• Free company lunch on Thursdays
• A friendly, open, multicultural work environment
• Dog-friendly office in the heart of Berlin
• Discounts on BVG tickets

About us

It’s better to have a conversation

charles is a SaaS startup that enables brand to build personal relationships with customers. With our software, businesses can chat with customers, send marketing campaigns, sell products, analyze results and automate processes. And we go beyond the tech to offer ongoing consultancy for future success. Our vision is to connect any kind of business with their customers via messaging apps to let them do what they need.

Founded by Kapten & Son co-founder, Artjem Weissbeck, and ex-McKinsey ecommerce lead, Andreas Tussing. charles is backed by Salesforce Ventures, Accel and HV Capital and has raised over EUR 30 million to build the global leader in conversational marketing SaaS for global consumer brands.

charles and diversity: be yourself and no-one else

Different perspectives bring innovation and richer work environments. We’re committed to building an inclusive company where you always feel like you belong, whatever your age, gender identity, ethnicity, religion, sexual orientation, disability, status or neurodiversity. These values sit at the heart of our hiring process, so we can create a welcoming workplace where everyone feels valued and heard.