Jennie Lewis

Jennie Lewis is an experienced operations leader with a strong background in customer experience and team development. Currently serving as Operations Team Lead II at Alma since August 2023, Jennie previously held the position of CX Operations Lead at Stitch Fix from January 2017 to August 2023, where responsibilities included coaching a team of CX Agents and driving process improvements for exceptional client experiences. Earlier roles at Stitch Fix included Quality Analyst and Senior & Generalist Agent, showcasing expertise in service quality evaluation and client interaction management. Prior experience includes seven years at ZARA USA as a Visual Commercial Manager and various positions in fashion media, including internships at Teen Vogue and Lucky Magazine. Jennie holds a Bachelor of Business Administration in International Business from Texas McCombs School of Business and has studied at ESCP Europe Business School in Paris.