Alma
Lauren Woods is an experienced professional in customer experience and program management, currently serving as the CX Program Manager - Channel Strategy & Automation at Alma since August 2021. Lauren leads cross-functional initiatives aimed at enhancing the provider support journey through automation and operational strategies, focusing on scalable, data-driven solutions. Prior to this role, Lauren held various positions including Member Success Manager at Alma, where responsibilities included managing escalations and onboarding new managers and providers, as well as Senior Onboarding Specialist at CB Insights, ensuring smooth client experiences during onboarding processes. Additional roles include Client Services Coordinator at Cartwheel, Senior Project Manager at LawTrades, and Bankruptcy Paralegal at Weitz & Luxenberg. Lauren holds a degree in Philosophy, Politics, & Law from Binghamton University, obtained in 2014.
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Alma
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At Alma, they're making it easier for consumers to access high-quality, affordable mental health care by supporting providers in building thriving private practices. They believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Their consumer experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. They’ve raised $40.5M from incredible investors like Insight Partners, Tusk, Primary, Optum Ventures, and First Round and were named one of Fast Company’s Most Innovative Companies in Health in 2020.