Lauren Woods

Lauren Woods is an experienced professional in customer experience and program management, currently serving as the CX Program Manager - Channel Strategy & Automation at Alma since August 2021. Lauren leads cross-functional initiatives aimed at enhancing the provider support journey through automation and operational strategies, focusing on scalable, data-driven solutions. Prior to this role, Lauren held various positions including Member Success Manager at Alma, where responsibilities included managing escalations and onboarding new managers and providers, as well as Senior Onboarding Specialist at CB Insights, ensuring smooth client experiences during onboarding processes. Additional roles include Client Services Coordinator at Cartwheel, Senior Project Manager at LawTrades, and Bankruptcy Paralegal at Weitz & Luxenberg. Lauren holds a degree in Philosophy, Politics, & Law from Binghamton University, obtained in 2014.