Joanna Bova, PMP

Joanna Bova, PMP, has a diverse work experience spanning multiple industries. Joanna has held various leadership positions at different companies throughout their career.

Joanna's most recent role is Executive Vice President, Compliance Solutions at Framework Solutions, LLC, starting in May 2022. Prior to this, they served as Vice President, Business Process Services at the same company from November 2021 to May 2022. Before that, they were the Executive Director, Process Management from January 2020 to November 2021.

At Framework Solutions, Joanna also held the position of Director Process Management, where they provided leadership and oversight to a team of managers within the life sciences content review field. Joanna successfully managed client budgets, prepared RFPs and SOWs, and ensured client satisfaction through QBR presentations. With their leadership, the team managed over 45 life sciences clients and facilitated the review of hundreds of thousands of assets within a regulated environment.

Joanna's experience in process management extends further back in their career, as they served as a Senior Engagement Manager at the same company from June 2009 to January 2017. In this role, they excelled at launching engagements and providing ongoing support for outsourced services. Joanna collaborated with various pharmaceutical companies and managed different review scenarios, including standard review, launches, rapid responses, and pre-clearance reviews.

Before joining Framework Solutions, Joanna worked at Cartus as a Senior Consultant - Team Lead from January 2004 to January 2009. In this position, they coordinated and administered relocation services, supervised a team, and interacted with high-profile clients on a daily basis.

Earlier in their career, Joanna was a Lead CSR at Merrill Corporation from June 1997 to February 2001. In this role, they managed projects for clients, ensured client satisfaction, and facilitated communication between customers and team members.

Overall, Joanna Bova, PMP, has extensive leadership experience in compliance solutions, business process services, process management, engagement management, team leadership, and customer service.

Joanna Bova, PMP, holds a Bachelor of Science degree in Advertising and Public Relations from Emerson College. In addition to their formal education, they have obtained several certifications including Active Listener, Customer Focused (Level 2), Customer Focused, Diplomat, Effective Communicator, and the Project Management Professional (PMP) certification from the Project Management Institute. These certifications were acquired between January 2019 and February 2019, with the PMP certification obtained in September 2017.