Verónica Flor Vallejo is an accomplished professional specializing in customer experience and quality management, currently serving as the Associate Director of Global CX at HelloFresh since June 2021. With extensive experience in leading quality assurance and continuous improvement initiatives, Vallejo has a proven track record of optimizing customer care operations and developing strategic roadmaps that enhance service quality across international markets. Prior roles include positions at INFARM and i-surance AG, where Vallejo drove operational excellence and process improvement projects. A graduate of Heriot-Watt University with an MSc in Lean Six Sigma and a bachelor's degree in finance from Pontificia Universidad Católica del Ecuador, Vallejo combines academic prowess with practical expertise to deliver exceptional customer experiences.
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