Charles Vasquez is a seasoned IT professional with extensive experience in desktop support and technology consulting across various industries. Currently serving as a Desktop Support Specialist II at Mount Sinai Health System since July 2023, Charles provides Tier 2 support to clinical and administrative staff, notably improving EPIC payment processing. Previous roles include Desktop Services Specialist at TEKsystems, where Charles managed technical support services, and IT Consultant at PCS, LLC., offering 24/7 support for global endpoints. With a solid educational background that includes a Java FullStack Developer certification and an Associate of Science in Computer Programming, Charles exhibits a strong foundation in IT and technology solutions. Additional experience at organizations such as Supremo Foods, America's Food Basket, and Columbia University underscores Charles's prowess in enhancing IT infrastructure and delivering exceptional customer service.
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