Help Scout is a better way to talk with your customers. Our mission is to empower businesses with tools that serve people in the most human, helpful way.

Manage all your customer conversations in one powerful platform that feels just like your inbox. Be available right where your customers need it, and give your team the collaboration, organization, and automation they need to move faster.

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Help Scout is trusted by 12,000+ customers in over 140 countries, including Mixmax, Spikeball, Affirm, honey, COMPASS, and more.

Internet

Software

Help Scout

Help Scout's headquarters in Boston, MA, United States

Nick Francis

Scott Rocher

Nathan Wampach

Leah Knobler

Shawna Fisher

Nimay Mehta

This department focuses on designing, coding, testing, and maintaining software applications and systems.

Software Development

This department provides assistance and solutions to customers regarding products and services.

Customer Support

This department focuses on the development and management of product and brand design to enhance user experience and brand identity.

Design and Branding

This department oversees engineering projects and directs engineering teams to ensure efficient development and implementation of software solutions.

Engineering Management

This department oversees the management of business processes, data analytics, marketing strategies, partnerships, account management, and sales initiatives.

Business Operations

This department focuses on designing, developing, and maintaining engineering solutions.

Help Scout

Org chart

Teams

Software Development

Customer Support

Design and Branding

Engineering Management

Business Operations

Engineering Department

Offices

Help Scout

Org chart

Teams

Software Development

Customer Support

Design and Branding

Engineering Management

Business Operations

Engineering Department

Offices

Related companies