Alexa A.

Alexa A. is an accomplished content strategist with extensive experience in content creation and customer support across various industries. Currently serving as a Content Strategist at Help Scout since June 2022, Alexa previously held the position of Growth Marketing Content Specialist. Prior experience includes a role as Customer Support Lead at HomeValet, where Alexa significantly improved customer satisfaction and developed a comprehensive Help Center. As Lead Content Writer at Audioburst, Alexa established a public-facing knowledge base and enhanced social media engagement. Earlier positions at Intel Corporation involved product support engineering and customer service roles, with a focus on creating training content and managing multilingual knowledge bases. Alexa holds a BA in English with a concentration in Creative Writing from San Francisco State University.