Austin T.

Austin T. is an accomplished professional with extensive experience in account and customer success management, currently serving as a Senior Account Manager at Help Scout since September 2025. Prior to this role, Austin managed a portfolio of over 300 high-value accounts at LeafLink and was instrumental in generating significant revenue through strategic sales initiatives. Previous positions include Senior Customer Success Manager at Aircall, where oversight of enterprise-level SaaS accounts led to substantial upsell revenue, and various account management roles at Transfix and Voray that involved driving client retention and operational excellence. Austin's career began with roles in customer service and account management at QuarterSpot, NEFCU, and Publishers Clearing House, showcasing a strong foundation in client relationship building and service delivery. Austin holds a Bachelor's Degree in Business/Corporate Communications from Baruch College and an Associate of Arts from Queensborough Community College.