David Doherty is a skilled Product Support Analyst at Help Scout since August 2019, specializing in data analysis and customer engagement to ensure that objectives and key results (OKRs) meet customer needs. Previously, David served as the EMEA Support Lead at Zapier, providing solutions for a web-based API integration platform, and as Helpcentre Manager at Zonal Retail Data Systems, where David managed a team of technical leads and analysts. Experience prior to these roles includes serving as PlayStation Manager at Sykes, where David expanded a team significantly, and working as an On-board Customer Service Assistant for East Coast Main Line while studying Mathematics at Heriot-Watt University, where David earned a Bachelor of Science degree.
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