Javier Silverio

Javier Silverio is an experienced professional in technical support and customer success, currently serving as a Senior Technical Support Specialist at Help Scout since August 2018 and as Managing Director at Strange Land BV since September 2020. Prior experience includes a role as a Customer Success Champion at Geckoboard, where Javier engaged in frontline support and contributed to help center documentation. Previous positions encompass Client Manager at Com Laude, overseeing a substantial domain name portfolio, Domain Administration Specialist at NetNames, and Lead Agent at Marriott International, where complaint investigation and research were key responsibilities. Javier’s educational background includes web development training at Makers Academy and General Assembly, alongside studies in Clinical Psychology at INTEC University.