Roman Giersch

Roman Giersch is an experienced operations leader currently serving as the Head of Operations for Helpling Premium since March 2019. In this role, Roman oversees strategic initiatives, operational efficiency, and team management, ensuring high-quality service delivery and customer satisfaction. Previous positions at Helpling Premium include Operations Manager and Teamlead Provider Utilization & Matching, where Roman focused on driving growth and performance through effective team leadership and project management. Roman began a career in customer support with roles at Sky Deutschland GmbH and DLC Halle, developing a strong foundation in technical support and customer retention.