Andrii Katriuk is a seasoned customer service professional with extensive experience in team leadership and management. Currently serving as a Customer Service Team Lead at Helpware since October 2020, Andrii focuses on improving team performance and resolving issues through detailed analysis. Previous roles include Team Leader/Trainer and Customer Support Representative at Helpware, where Andrii earned recognition as a top performer. Prior experience encompasses positions such as Senior Documentation Specialist at PJSC Carlsberg Ukraine, Archivist at Intertelecom, and Leading Specialist at JSC Delta Bank, demonstrating a strong background in documentation and compliance. Andrii holds a Bachelor’s degree in Biology from Taras Shevchenko National University of Kyiv, awarded in 2013.
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