Simon Mukisa is a results-driven customer support expert with over four years of experience in the BPO and fintech sectors. Currently serving as a Customer Service Team Lead at Helpware since 2023, Simon previously enhanced client satisfaction rates at Wave Mobile Money and Jumia Uganda as a Customer Support Representative. Simon holds a Bachelor's degree in Economics from Kyambogo University, completed in 2018. With a proven track record of resolving customer inquiries and improving loyalty, Simon is dedicated to maintaining high standards of customer service.
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