Laurine Peyridieu

Laurine Peyridieu currently works as an Account Manager at HEMBLEM, where Laurine manages a portfolio of 150 clients, handles onboarding, support, and retention, devises customer loyalty strategies, collects feedback to improve user experience, proposes tailored services, manages cancellations, and analyzes KPI results. Previously, Laurine held positions as Chef de projet CX at BERGERAT MONNOYEUR and Chargée de Projets - Expérience Client (CX) at ENGIE Solutions France. Laurine has a background in communication and marketing, having completed a Master's degree in Stratégies Digitales & E-Business. Laurine has experience in managing communication projects, customer relations, and developing customer experience strategies across various industries.