Front Office Operations

The Front Office Operations team at Hemingways Collection is dedicated to ensuring a seamless and luxurious experience for all guests upon arrival and throughout their stay. This team, comprising guest attendants, front desk personnel, and butlers, is responsible for managing reservations, providing concierge services, and attending to guests' needs with exceptional hospitality, helping to create memorable moments in Kenya's breathtaking landscapes. With a focus on personalized service, they act as the primary point of contact for guests, ensuring that every detail enhances the overall experience of luxury travel.