Andrew Sanders Cae Mimi Eng Tech

Andrew Sanders CAE MIMI Eng Tech is an accomplished professional in customer experience and quality within the automotive industry, currently serving as Head of Customer Experience and Quality at Hendy Group since September 2018. With a robust background spanning over four decades, Andrew's expertise includes cross-brand analytics on Power BI to enhance service standards across 40 locations, as well as previous roles such as Service Business Manager at MSX International and Service Marketing Manager at Arriva Automotive. Notable contributions have included strategic marketing initiatives and operational leadership that have significantly improved customer satisfaction and dealership performance. Andrew's career began in workshop management and service operations, showcasing a consistent commitment to elevating service excellence throughout various positions in the automotive sector.