Hironori Okumura

Hironori Okumura possesses extensive experience in technical support and customer success roles within the technology sector. Currently serving as Deputy Section Manager and Technical Support Section lead at HENNGE since January 2023, Hironori provides guidance to team members and addresses escalated customer inquiries. Previously at Sitecore, Hironori worked as a Technical Support Engineer and Mid-Touch Customer Success Manager, assisting a diverse range of clients in achieving their digital goals. Hironori's earlier tenure at HENNGE included roles as Technical Support Engineer and Deputy Section Manager, where leadership and product knowledge were pivotal in onboarding and supporting customers. Earlier experience at Hitachi-Omron Terminal Solutions encompassed roles as Global Sales Engineer and Software Engineer, focusing on product presentations and ATM software development. Hironori holds advanced degrees in knowledge science and liberal arts from the Japan Advanced Institute of Science and Technology and International Christian University, respectively, along with an engineering degree from Nagoya Institute of Technology.