Dounia Gammar

Dounia Gammar serves as the CRM Manager and Group Sales Performance Manager at Heppner since August 2018, overseeing a global user base exceeding 400 on MS Dynamics 365 and managing CRM project frameworks using hybrid methodologies. Dounia has prior experience in various roles, including Sales Administration Manager at Parrot Air Support and Customer Service Manager at Sodexo, alongside positions in reporting and CRM project management. Dounia's educational background includes a Master in Client Development Management with a specialization in Marketing and Customer Relations from INSEEC Grande Ecole, a Bachelor in Business Management from ISEE, and a BTS in Commercial Unit Management from RISE. Recent training includes a course in Agile project management from Weinsei By Kagilum in early 2023.