Sameera Shaakunthala possesses extensive experience in customer operations and JIRA administration, currently serving as a Customer Operations Manager I at HERE Technologies since January 2019. In this role, Sameera contributes to the Global Bid Management team within the Global Sales Enablement organization, focusing on bid processing and customer requirements organization. Prior to this, Sameera worked at Pearson from October 2014 to December 2018, advancing from Senior Engineer - JIRA, specializing in advanced JIRA customization and automation, to Application Engineer and Senior Software Engineer - JIRA Administration. Additional experience includes a tenure at MillenniumIT as a Senior Systems Support Engineer, after being promoted from Systems Administrator, and an internship with the Information and Communication Technology Agency of Sri Lanka, focusing on community facilitation and web development. Sameera holds a Postgraduate Diploma in Information Security and a Bachelor’s degree in Information and Communication Technology from the University of Colombo.
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