Saumya Kaim

Saumya Kaim is a skilled Customer Insights Analyst at Heritage Bank, with a robust background in data analysis and optimization, emphasizing customer experience enhancement through insights and segmentation. Current responsibilities include data modeling efficiency, performance analysis, and trend monitoring using tools such as SQL, SAS, and Python. Saumya also serves as a tutor at Queensland University of Technology, supporting undergraduate students in Science and Engineering, while contributing research on traffic pattern analysis. Previous experience as a Senior Business Analyst at EXL involved data preparation, credit risk management, and mentoring, alongside earlier roles focused on software testing and digital systems design. Saumya holds a Master’s degree in Data Analytics and a Bachelor of Technology in Electronics and Communication.