Heritage Service Group
Heather Civiletto currently serves as Senior Manager of Customer Solutions - Elite at Parts Town, a position held since August 2020. Previously, Heather has been with Heritage Parts since October 2012 as Customer Service Group Manager, leading a diverse customer service team of over 40 individuals and generating more than $30,000,000 in annual sales revenue through exceptional customer satisfaction and innovative conflict resolution. Heather's tenure at Heritage Parts also includes roles as Team Lead and Customer Service Representative between October 2004 and June 2012. Heather holds a Bachelor of Science degree from the Indiana Institute of Technology, earned between 2016 and 2019.
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Heritage Service Group
We are now Parts Town. Parts Town was founded in 1987 as a restaurant equipment parts distributor for local service companies. Starting with a staff of six, Parts Town now employs almost 400 team members and supports local, national and international customers. For a time, the industry landscape was grim. Manufacturers were frustrated with declining parts sales, customers wanted better customer service and there was no platform for ecommerce. Where others saw the impossible, Parts Town saw opportunity. Forging partnerships with manufacturers, we championed OEM parts to our customers and collected a massive inventory to provide those parts quickly. Through the creation of partstown.com and the industry’s first mobile app, we designed online tools to research and purchase parts with ease. Parts Town also established a customer experience, rising high above the standard. Expertise, friendliness and integrity have set Parts Town apart. The good news is, we’re just getting started. In 2018 Parts Town was been named to the Crain's "Fast 50" list recognizing the fastest growing companies in the Chicagoland area for the sixth time. Parts Town has also be named to the "Inc 5000" list of fastest growing private companies for nine consecutive years.