We are now Parts Town.  

Parts Town was founded in 1987 as a restaurant equipment parts distributor for local service companies. Starting with a staff of six, Parts Town now employs almost 400 team members and supports local, national and international customers. 
 
For a time, the industry landscape was grim. Manufacturers were frustrated with declining parts sales, customers wanted better customer service and there was no platform for ecommerce. 
 
Where others saw the impossible, Parts Town saw opportunity. Forging partnerships with manufacturers, we championed OEM parts to our customers and collected a massive inventory to provide those parts quickly. 
 
Through the creation of partstown.com and the industry’s first mobile app, we designed online tools to research and purchase parts with ease. Parts Town also established a customer experience, rising high above the standard. Expertise, friendliness and integrity have set Parts Town apart. The good news is, we’re just getting started.

In 2018 Parts Town was been named to the Crain's "Fast 50"​ list recognizing the fastest growing companies in the Chicagoland area for the sixth time.  Parts Town has also be named to the "Inc 5000"​ list of fastest growing private companies for nine consecutive years.

E-Commerce

Restaurants

Retail

Automotive

Rental

Consumer Services

Heritage Service Group

Jim Kingdon

Stephen Reser

Sabrina Lytle.

Robin Ross

Heather Civiletto

Heather Carpenter

The Customer Service Team at Heritage Service Group, operating under Parts Town, is dedicated to delivering exceptional support to both local and international customers. They assist with inquiries, resolve issues related to parts orders, and provide expert guidance on product selection, all while upholding the company's values of expertise, friendliness, and integrity. This team's commitment to superior customer experience plays a vital role in fostering strong relationships and ensuring customer satisfaction in the fast-paced restaurant equipment parts industry.

Customer Service Team

Finance and Administration Team

Customer Service Team

About

Team members

Other teams at Heritage Service Group

Finance and Administration Team