Heritage Telecom
Matt Abid currently serves as an Account Executive at Heritage Telecom, focusing on customer retention and market expansion since March 2024. Previously, Matt worked as a Client Success Manager at Dedicated IT from January 2020 to January 2024, acting as a liaison for clients and the IT team, and held various roles including Project Coordinator and Account Manager. Prior experience includes owning Common Threads Printing, serving as a Customer Relations Coordinator at T5 Telecom, and leading business development for The Building Performance Team. Matt began their career in youth ministry and various sales positions while earning a Bachelor of Arts in History from Wabash College and a Master of Education in Secondary Education from Grand Valley State University.
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Heritage Telecom
As communication methods evolve, it’s vital that your business phone system seamlessly supports your company’s changing needs and dynamic growth. At Heritage Telecom, we build customized solutions for business communication. From cloud PBX services to CRM integration to survivable networks, we ensure your company stays connected with smart, user-friendly and scalable business phone hardware and software solutions. Every business follows a unique path in how they operate and communicate — so a typical cookie-cutter phone system often lacks functionality and frustrates users. With our custom business phone services, we create solutions that align with your business goals, needs and culture. Whether you manage a large-scale corporation or a medium size office, our secure and reliable phone systems are designed to fit your needs. Today’s unpredictable business climate requires companies to be versatile in how they communicate internally and externally. Our experienced support team not only understands the specialized hardware and software you use, but also how to help you navigate the complex network-based systems in which they operate. Combining the perfect blend of hardware knowledge and software support services, our experienced team will create and install a secure and reliable phone system that delivers the functionality, ease-of-use and customization for your business needs. Unlike other telecom companies, we take great pride in being reachable, responsive and reactive — so when you need our help, we are easy to reach and quick to help you solve your issue. For more information about Grand Rapids business phone services from the experts at Heritage Telecom, please contact us here or call us directly at 616.465.5001. Today’s unpredictable business climate requires companies to be versatile in how they communicate internally and externally. Our experienced support team understands the specialized hardware and software you use — and how to help you use it.