Baptiste Demay

Baptiste Demay has extensive experience in customer experience management and retail leadership, currently serving as Customer Experience Manager and Retail Manager at Hermès since October 2016. Prior to this, Baptiste worked as Store Manager at Jo Malone London from June 2012 to October 2016, and held a brief role as Head of European Recruitment at the Lee Kuan Yew School of Public Policy - NUS in early 2011. Earlier career achievements include serving as Marketing and Communication Manager at Mayland Real Estate, Assistant Store Manager at Kiehl's Since 1851, and sales roles at Christian Dior, showcasing a strong background in sales, marketing, and customer engagement. Educational qualifications include an MBA in International Business, a management degree from ESCP Business School, and a diploma in Political Science and Sociology from Sciences Po Bordeaux.