Pauline Bro Galloux

Pauline Bro Galloux currently serves as Global Director for Client Relation and Experience at Hermès, a position held since July 2008, and leads the Group Customer Experience team. Prior roles at Hermès include Group Customer Experience Manager, Customer Experience Manager, Shoes Area Manager for Asia & the Middle East, Fashion Accessories Area Manager for Europe & America, Fashion Accessories Area Manager for Travel Retail, and Sales Planner & Coordinator. Prior to Hermès, experience includes a project on visual merchandising at Cartier and an internship focused on procurement and production processes at ERES - Groupe Chanel. Academic qualifications include a Master's degree from ESCP Business School, a Master's in Finance from Université Paris Dauphine - PSL, a Bachelor's in Management Economics from Università Ca'​ Foscari Venezia, and summer coursework in Management Economics at the University of Chicago.