Sara Fornara

Sara Fornara is an experienced professional in customer experience and care, currently serving as the Head of Customer Experience and Care at Herno since June 2015. In this role, Sara supervises the Customer Care team focused on international B2B and B2C relationships and co-designed the B2B platform and CRM project. Prior to Herno, Sara held the position of Customer Service Manager at both Zero Industry Srl and Briko, where responsibilities included team coordination and international customer relations. Sara's earlier experience includes roles as a Purchasing Assistant and Export Department Specialist, coupled with significant educational qualifications in foreign languages from Università degli Studi di Torino.