Sabrina Nina Irby

Sabrina Nina Irby is a skilled business operations analyst with substantial experience in customer experience and support across various industries. At Talkspace, Sabrina led significant improvements in customer retention, optimized processes by 35%, and generated actionable performance reports for senior management. Prior roles at Transfix encompassed customer experience and success, where Sabrina managed over 100 accounts, facilitated training for new hires, and contributed to improved internal communication and operational efficiency. Earlier experiences include roles in customer service, data entry, and administrative support at companies like Starbucks, Tarte Cosmetics, and Northwell Health, showcasing a consistent focus on optimizing workflows and enhancing customer satisfaction.