Jo-Ann Fenyo

Jo-Ann Fenyo is an experienced account management specialist with a strong background in hospitality and e-commerce. Currently employed at Hero Packaging since September 2020, Jo-Ann previously operated as an independent business owner at The Happy Babies Store, where skills in customer service and marketing were honed. Jo-Ann's earlier roles include market manager at Agoda.com, optimizing hotel partnerships and pricing strategies, and revenue management positions at Mercure Sydney Potts Point and Novotel Sydney on Darling Harbour, contributing to revenue growth and team training. Jo-Ann's education includes a Bachelor of Science in Computer and Information Systems from the National University of Singapore, a Post Graduate Certificate in Hospitality Management, and a Diploma in Italian Language and Culture from Università per Stranieri di Siena.