Tim Klahr

Tim Klahr started their work experience as an IT Guy (network technician) in Daisy Data Displays, Inc. in May 2008. Tim worked in this role until October 2014. During this time, they were responsible for handling IT-related tasks.

In October 2014, Tim joined Hersha Hospitality Management as a Systems Analyst. In this role, they focused on improving the delivery of support services and hardware, including creating an enterprise image and process for faster hardware setup. Tim also identified areas where user training was needed and created short training videos to reduce helpdesk tickets and enhance employee productivity. Tim worked in this role until July 2020.

In July 2020, Tim transitioned into the role of IT Support Manager at Hersha Hospitality Management. As an IT Support Manager, they were responsible for ensuring the up-to-date status of the internal knowledge base to facilitate quicker issue resolution. Tim also created user-facing knowledge articles and designed a Help Center. Additionally, Tim created short training videos for users to learn at their own pace.

Overall, Tim Klahr has a diverse background in IT support and management, with experience in network technician roles and expertise in knowledge management, user training, and hardware delivery improvement.

Tim Klahr attended Pennsylvania College of Technology from 2005 to 2008 and obtained an Associate's Degree in Network and System Administration/Administrator. In 2011, they attended New Horizons Computer Learning Centers for a brief period to study Configuring Windows Server 2008 Active Directory Domain Services.