Richard Bates

Richard Bates is currently the Director of Customer Care Solutions at the New Jersey Higher Education Student Assistance Authority, where they have been leading teams to enhance operational performance since 2019. With over 15 years of experience in business strategy and cross-functional leadership, Richard has a proven track record of optimizing revenue and compliance in large organizations. Previously, they held significant roles at Horizon Blue Cross Blue Shield of New Jersey and Aetna, where they managed impactful projects and improved service metrics. Richard holds an MBA in Management from the University of Phoenix and a Bachelor of Science in Organizational Management from Washington Adventist University.