Ahmed Umar Malik is a highly motivated professional with over 17 years of experience in leading and delivering enterprise projects and ITSM/SIAM functions. Currently, they serve as the Transition & Transformation Lead for ITSM/SIAM at Hexaware Technologies, having previously held roles such as Lead Consultant at Apaiser Consultancy Pvt Ltd and Senior Executive in Service Delivery at Uniwise Consultings Pvt. Ltd. Ahmed holds an MBA in International Business and Marketing from Amity Business School and possesses certifications including ServiceNow CSA, ITIL 4, LSS Green Belt, and Certified Scrum Master. They are committed to professionalism and excel in both big picture thinking and detail-oriented execution.
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