Bob D'cruz is a Service Management Director with 31 years of IT management experience, noted for their strong technical background in IT Service Management. Throughout their career, Bob has successfully managed user-facing service operations at scale, focusing on customer service excellence and continual service improvement. Bob has held various leadership roles at companies such as HCL Technologies, Alstom Transport, and Hexaware Technologies, and is currently serving as Associate Vice President at Hexaware Technologies. With a proven ability to build and lead results-oriented teams through transformation, Bob is committed to leveraging technology to deliver value and support end-user needs.
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