Deepanshu Batra

Deepanshu Batra is a results-driven operations and customer service leader with a background in team management, process optimization, and strategic partnerships. At Zomato, Deepanshu led a team of 58 associates, enhancing key performance metrics by 45%, and successfully integrated AI to significantly reduce customer queries. Previously, at American Express, Deepanshu managed high-value credit card disputes, achieving a 90% OSAT score and a 32% reduction in reopen rates. Currently, Deepanshu works at Hexaware Technologies as a Senior Executive in Marketing Operations and is eager to gain further experiences across different fields. Deepanshu holds a Bachelor of Technology in Computer Science from Manav Rachna International Institute of Research & Studies.