Gopinath M.

Gopinath M. is an experienced professional with over two decades in the telecom and customer experience sectors, currently serving as the Global Head of CX & Telecom at Hexaware Technologies since March 2013. Gopinath has played a pivotal role in creating a digitally empowered workforce and leading initiatives to meet evolving consumer service delivery needs, particularly in Telecom and retail industries. Previous positions include leadership roles at Caliber Point, where Gopinath was responsible for multiple delivery centers and business practices, as well as significant roles at Aditya Birla Minacs Worldwide and Bharti Airtel Limited, focusing on customer service and operations management. Gopinath's educational background includes a Bachelor of Engineering in Electrical and Electronics Engineering from Bangalore University.