Hemant Gupta

Hemant Gupta is a technical leader with over 19 years of diverse experience in technology, service management, NOC operations, and cloud services. They held positions at several companies, including Johnson Controls, Qualys, and Microsoft, where they managed critical incidents, oversaw service delivery, and led teams in high-pressure environments. Currently, Hemant serves as the ITSM & SIAM Process Lead at Hexaware Technologies. They have a strong background in managing SLAs, driving process improvements, and ensuring customer satisfaction across various IT disciplines.