JB Burgos is a seasoned training and development leader with over 18 years of experience in the global BPO and call center industry. They have held various positions, including Team Leader at Teleperformance, Lead Trainer at Convergys, and Group Manager at WNS, where they focused on enhancing employee performance through effective training and development programs. Currently, JB serves as the Head of Talent Engagement and Development at Hexaware Technologies, continuing to optimize organizational training functions. They are pursuing a Bachelor's degree in Business Administration and have demonstrated expertise in needs analysis, curriculum development, and post-training evaluation methodologies.
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