Nancy Elashry is the General Manager at Hexaware Technologies, overseeing contact center operations in Dubai and Cairo. With over 18 years of experience in contact center operations, business transformation, and operational leadership, Nancy has led multicultural teams and emphasized workforce optimization, client management, and risk mitigation. Previously, Nancy held managerial roles at Sutherland and Etisalat Misr, where they focused on operational excellence, client collections, and risk management strategies. Nancy holds a Bachelor's degree in language and translation from October 6 University and is fluent in both Arabic and English.
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