Nikhalesh Kumar is a seasoned professional with 12 years of experience in Major Incident Management and Service Management. Currently serving as a Major Incident Manager and Service Manager at Hexaware Technologies since 2025, Nikhalesh drives critical incident resolutions and engages teams to ensure swift troubleshooting. Previously, Nikhalesh worked at DXC Technology and Webhelp India Pvt Ltd, focusing on high priority incidents and stakeholder communications. They began their career as an Executive at Matrix Cellular and have notable experience in various IT roles, including at Accenture and HCL Technologies. Nikhalesh is pursuing a Bachelor of Technology in Electronics and Communication from Uttar Pradesh Technical University.
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