Pankaj Nailwal

Pankaj Nailwal is an ITSM Functional and Solution Consultant with a strong focus on architecting scalable solutions in ITIL frameworks. Pankaj's career began in 2003, and they have held several positions, including IT Operations Management at Wipro InfoTech and Manager Technology at Genpact, where they led the implementation of ITIL best practices. Currently, Pankaj is a Senior Consultant at Hexaware Technologies, responsible for designing and optimizing ITIL processes to align with business goals. They are also an ITIL V3 Expert and pursuing ongoing education in Computer Engineering and Management.