Pradeep Shokeen is a ServiceNow Certified Technical Architect with 14 years of experience in IT service management. They began their career as an Information Technology Specialist at HCL from 2009 to 2011 and later worked at Aon Hewitt as an Analyst from 2011 to 2017. Pradeep further advanced to serve as Solutions Architect, Technical Lead, and Principal Consultant at Wipro Limited from 2018 to 2021, where they led the SACM Process as SIAM Lead for John Lewis & Partners. Currently, Pradeep is a Senior Technical Architect at Hexaware Technologies and holds a Bachelor of Technology in IT from Guru Gobind Singh Indraprastha University.
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