Raul Zapata has a diverse professional background in service desk and management roles, beginning as a Service Desk Analyst at ACS from April 2011 to June 2013. Following this, Raul held the position of Service Desk Supervisor at Xerox from 2013 to 2014, specializing in Restaurant Technology Services. From July 2014 to October 2022, Raul advanced to a Team Lead role at Hexaware Technologies, managing the gategroup Service Desk, and subsequently served as Service Delivery Manager and Manager of End User Services. Raul holds a degree in Dentistry from Universidad Autónoma de Nuevo León, earned between 2003 and 2008.
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