Roger Arias has over two decades of experience in operations management and customer service delivery across various sectors, including telecommunications and information services. Beginning a career at Verizon International Teleservices as an Operations Manager, Roger specialized in enterprise web application development and quality assurance. Subsequently, during a tenure at Americatel as Sales and Care Manager, responsibilities included managing telemarketing efforts and customer retention programs. Roger's role at VFS Global Services expanded to senior management in contact center solutions, implementing regional operations and managing transitions. Holding positions at Wipro Ltd and Hexaware Technologies, Roger focused on enterprise operations transformation, customer service delivery, and intelligent automation strategies across North America and Europe. Roger holds a Bachelor of Science degree in Computer Science from Universidad APEC.
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