Soura Bagcchi is an experienced professional in IT Service Management, currently serving as a Senior Functional Consultant and AGILE SCRUM Master at Hexaware Technologies since August 2024. With a career spanning over two decades, Soura has held various leadership positions including Lead Program Manager at Capgemini and multiple management and consultancy roles at IBM India Pvt. Ltd., HCL Comnet Limited, and IBM Global Process Services. Soura's expertise encompasses process governance, ITIL implementation, and service delivery management, with a strong focus on process maturity and compliance. Educational credentials include a Bachelor of Engineering in Electronics from Swami Ramanand Teerth Marathwada University.
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