Srinivas Munugala is currently a Senior Technical Lead for Genesys Implementation at Hexaware Technologies, bringing over 16 years of experience in Project Management, Product Management, and Customer Service within the BFSI and DTH industries. They have successfully delivered transformational projects for notable organizations, including JPMC and ICICI Bank, and played a pivotal role in various customer service solutions such as IVR and CRM design. Prior experience includes roles as a Senior Officer at ICICI Bank and UAE Exchange, and a Business Associate at Tata Consultancy Services. Srinivas also completed an internship as a Data Scientist at INNODATATICS and studied at 360DigiTMG. They hold a Bachelor's degree in Computer Applications from Osmania University, Hyderabad.
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