Tanwir Ahmad

Tanwir Ahmad is an experienced professional with over 17 years in operations and service delivery management across various industries. Currently serving as Deputy General Manager Systems at Hexaware Technologies since December 2016, Tanwir oversees client services, employee development, and financial efficiency while ensuring adherence to contractual obligations for a leading manufacturing client. Previously, at Mphasis, Tanwir held positions as Assistant Operation Manager and Team Leader within the IT Service Desk, focusing on service quality and ITIL best practices for a global pharmaceutical client. Earlier roles include Senior Customer Service Executive at American Home Mortgage Servicing and Team Leader at iBridge Solutions Pvt. Ltd., where responsibilities spanned process management and employee training. Tanwir began the career as a Customer Care Executive at E2E SerWizSol Pvt. Ltd. and holds a Bachelor's Degree in Art/Art Studies from Bhartiya Shiksha Parishad, Uttar Pradesh.