Vijay Gupta has over nine years of experience in incident management and technical support. Currently serving as a Technical Specialist at Hexaware Technologies since July 2024, Vijay previously worked as an Incident Management Team Lead at Capgemini from June 2022 to July 2024, and as a Request & Incident Manager at Atos from March 2015 to June 2022, where key responsibilities included managing the incident lifecycle, monitoring, reporting, coordinating with technical teams for incident resolution, and managing KPIs. Vijay holds a Bachelor of Science in Computer Science from R J College (2010-2013) and completed SSC with Distinction from Hindi High School in Ghatkopar West (2005-2008).
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